INSTRUCTIONS WHEN RETURNING CAMERAS OR SYSTEMS FOR SERVICE / REPAIR
Please read and complete the information below so we can review your returns enquiry.
Please provide as much information about the faults encountered and the events that lead up to them so that our Technician can make the repair evaluation. If no fault description is provided or there is insufficient information then delays may be incurred with the work.
It is important that the fault description is enclosed even if we have been previously informed.
Note: Be sure to save any videos before sending your equipment to Geoquip. Any data may be lost during the service procedure, we are not responsible for any loss of data.
GOODS MUST BE APPROPRIATELY PACKED. ON RECEIPT THEY WOULD BE CHECKED FOR DAMAGE.
| Goods from UK | Goods from EU / Overseas |
| Return collection (if required) Geoquip can arrange for the collection of the equipment. A charge in accordance with our standard carriage charges would be added to the repair invoice. |
If you send goods from outside the European Union a Proforma
invoice must accompany the goods.
Required information on invoice. - Type of instrument
- Serial number
- The text “Goods for repair—temporary importation to UK”
- Suitable value of goods (see below)
The following information should be included on the commercial invoice when any camera components or systems are returned for repair. Return and Repair to Manufacturer CPC Code - 21 00 004 Commodity code: 90158020 Value for Insurance Purposes Only - Use a value of £20.00 / €20.00 / US$20.00 per item. Each delivery is charged by fees such as: - Terminal fee
- Customs declaration
- Transport from the port to Geoquip Service location
- Forwarder’s administration at cost
Please Note that these ALL FEES incurred will be invoiced at cost
+ 10%
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Min 1 HOUR “Troubleshooting & Handling” fee will be charged to all service orders.
Hourly technician fee available on request (Hourly rate subject to change without notice)
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Return address: Geoquip Water Solutions Ltd,
Unit 7 Sovereign Centre,
Farthing Road Industrial Estate,
Ipswich, Suffolk,
IP1 5AP, UK
Tel: +44(0)1473 462046
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PLEASE COMPLETE ALL THE FIELDS BELOW SO WE HAVE ALL THE RELEVENT INFORMATION TO REVIEW YOUR RETURNS ENQUIRY, THANK YOU.
